Shipping & Return Policy
Due to COVID-19 we are not accepting returns on all orders.
All orders are currently FINAL SALE. No exceptions.
”Sale” items are FINAL SALE. Items purchased with a discount code/sale are FINAL SALE. No exceptions.
This return policy applies to purchases made on our website.
- In order to be eligible for a return or exchange on clothing, you must have the item(s) shipped back to our facility within 14 days of you receiving your package. All original tags must be attached in its original placement as well as the item must be returned with its original plastic packaging. Item(s) must be returned to our facility unworn, unwashed, undamaged and unused. For hygiene reasons, we will be unable accept returns or exchanges on all bodysuits and swimsuits. Any item sent to our facility with stains (makeup, deodorant, etc.) will not be accepted for a return, exchange or store credit and a reshipping fee will be applied.
- Items must be in their original packaging in new condition with tags.
- Items that have been used will not be accepted as returns under any circumstances.
- Items returned without this original like new packaging cannot be accepted and will be deemed used.
- Shipping fees to return items are the responsibility of the customer and are non-refundable.
- Returns accepted up to 14 days after confirmed delivery.
- There is a 15% restocking fee on all refunded orders.
- All discrepancies, such as missing or damaged items, must be reported within 48 hours of delivery or receipt of order in person.
- Items that are damaged or broken may be replaced, depending on the shipping method selected by the customer and pending a claim.
- All items on our SALE tab are non-refundable, non-returnable and non-exchangeable. All items on our SALE tab are FINAL SALE. All discounted items are also FINAL SALE. We reserve the right to add or remove items from our SALE tab at any time. Any sale or final sale item received for a return or exchange will not be honored. A store credit with a 15% restocking fee will only be honored. No exceptions. If your order exceeds $500, there will be a 15% restocking fee applied on returned items.
- If a product is defective, this must be reported within 48 hours of delivery or receipt of order in person.
- If the product is deemed defective Sleek Luxe will replace the product at no additional charge to the customer.
Incorrect Shipping Information:
- If a package is returned to Sleek Luxe due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.
- Sleek Luxe is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
Lost or Stolen Packages:
- Sleek Luxe is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
- Upon inquiry, Sleek Luxe will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Tracking your Package
We provide tracking information on all orders. You will be able to track your package the entire way with the shipment confirmation that is provided. Please make the necessary arrangements to be present at the time of delivery. We will not be held responsible for orders that show “DELIVERED”. Signature may be required at the time of delivery.
A $15 return shipment fee will be applied if your package is returned to our facility by our provider under the same label for any reason (return shipment may vary on international shipments).
How to return an item?
Items should be in a brand-new resellable condition. Send an email to firstname.lastname@example.org requesting instructions how to return an item.
Please allow 7-10 business days for your return/exchange to be processed once it has been received in our warehouse. After your return/exchange item is received and inspected by our customer service department we will contact you in regard to the finalizing of your exchange/return.
PROP 65 WARNING: Some of our products can expose you to chemical(s) which are known in the State of California to cause cancer or reproductive harm or both. For more information go to www.P65Warnings.ca.gov